Return & Exchange Policy – Rock-N-Ace

At Rock-N-Ace, your satisfaction is our priority. We accept returns and exchanges within 14 days of order delivery.

• Items must be unused, in original condition and packaging, and accompanied by a receipt or proof of purchase.

• Final Sale and custom items are not eligible for return or exchange.

• Shipping charges are non-refundable, except in cases where an incorrect or damaged item was sent by us.

Price Adjustment

If an item you purchased at full price goes on sale within 7 days of your order delivery, we are happy to honor a one-time price adjustment. Please provide the original receipt.

How to Return

Ship your item using a traceable courier service (such as TCS, Leopard, or Pakistan Post with tracking). Keep the tracking number for your records until the return is confirmed.

• Return shipping costs are the responsibility of the customer.

• If a package is returned undelivered or bounced, reshipping charges may apply.

Refund Process

After we receive and inspect the returned item, we’ll process your refund within 2–3 business days to your original payment method. An email notification will be sent once the refund is completed.

Note: Some payment providers may take extra time to reflect the refund in your account.

Return Address

Rock-N-Ace
[Insert Your Return Address Here]

Wrong or Damaged Item?

If you receive an incorrect or damaged product, please contact us at
 rocknacepetproducts@gmail.com
We’ll send you a prepaid return label and arrange a replacement or refund promptlyro